Privacy Policy

Privacy Policy – Movala

1. Introduction
At Movala, we take the protection of your personal data seriously. We always process your information lawfully, responsibly, and transparently. This privacy policy explains how we collect, use, and protect personal data when you visit our website, make a purchase, or contact us.

2. Personal Data We Collect
We only collect the information necessary to fulfill our obligations to you:

  • Name and address
  • Phone number and email address
  • Payment information (transaction ID only, never card numbers)
  • Order history and receipts
  • IP address and device information

3. Purpose of Processing
Your information is used to:

  • Process and deliver your order
  • Provide customer service and support
  • Send order confirmations and delivery updates
  • Handle payments and refunds
  • Prevent fraud
  • Improve our products and website
  • Send newsletters (only with your consent)

4. Legal Basis
We process your data based on:

  • Contract – for purchases and delivery
  • Legal obligation – e.g., accounting requirements
  • Legitimate interest – customer service and security
  • Consent – for marketing (which can be withdrawn at any time)

5. Data Retention

  • Order and payment information: retained for at least 5 years
  • Customer service cases: up to 1 year after the case is closed
  • Newsletters: until you unsubscribe

6. Sharing of Personal Data
Movala never sells your personal data. We only share necessary information with trusted partners such as payment providers, shipping companies, and IT service providers. All partners are bound by data processing agreements and applicable data protection laws.

7. Your Rights
You have the right to:

  • Access your personal data
  • Request correction of incorrect information
  • Request deletion of data that is no longer necessary
  • Object to processing
  • Withdraw consent for marketing

Contact us at support@movala.co.uk. We will respond within 30 days.

8. Security
We use encrypted data transmission (SSL), access controls, and regular security updates. We never store card details and follow industry-standard security practices.

9. Cookies
We use cookies to improve website functionality, analyze traffic, and personalize content. You can manage or block cookies at any time through your browser settings.

10. Changes
We reserve the right to update this privacy policy. The latest version will always be available on our website.

11. Contact
Movala
📧 support@movala.co.uk

If you believe we are handling your personal data incorrectly, you have the right to lodge a complaint with your local data protection authority.