Shipping Policy
Shipping Policy – Movala
At Movala, we aim to make your shopping experience simple and hassle-free — from order to delivery.
Free Shipping
We offer free shipping on all orders above the threshold stated on our website.
Order Processing
- Orders placed before 12:00 are usually processed the same business day
- Orders placed after 12:00 are processed the next business day
- All orders are shipped using reliable delivery partners
Delivery Time
- Order processing time: 1–3 business days after order confirmation
- Estimated delivery time: 5–10 business days after dispatch
- During busy periods (e.g. promotions or holidays), delivery times may be slightly longer
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking link so you can follow your shipment.
Uncollected Packages
If a package is not collected within the carrier’s specified timeframe, it will be returned to us.
An administration fee may be charged for uncollected packages.
Transport Damage and Delivery Issues
If your package or its contents are damaged upon delivery, please contact us immediately:
📧 support@movala.co.uk
- Include photos of both the outer packaging and the damaged product
- Incorrect or missing items will be replaced at no additional cost
Our Responsibility
Movala is responsible for your order until it has been delivered. In the case of transport damage, we will provide a replacement or a full refund.
Contact
Movala
📧 support@movala.co.uk